FAQ

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Shop Pay, Apple Pay, and Google Pay at checkout.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, email us at info@accvibe.com as soon as possible and we will do our best to help before your order ships.

Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery time depends on the shipping method selected at checkout. You will receive a confirmation email with tracking as soon as your order ships. See our Shipping Policy for full details.

What if my package arrives damaged or gets lost?

Contact us at info@accvibe.com within 7 days and we will work with the carrier on your behalf to arrange a replacement or refund.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on unused items in their original packaging. To start a return, email info@accvibe.com. Please note that opened personal care and beauty products cannot be returned for hygiene reasons. See our Refund Policy for full details.

Products

Are your K-beauty products authentic?

Yes — 100%. All of our K-beauty products are sourced directly from authorized Korean distributors and arrive factory-sealed.

How should I check expiration dates?

Korean cosmetics print either an expiration date (“EXP” or 까지) or a manufacturing date (“MFG” or 제조) on the packaging. If you have any questions about a specific product, just ask us.

Our Store

Do you have a physical store?

Our store at AccVibe — First Colony Mall, 16535 Southwest Fwy, Sugar Land, TX 77479 celebrates its grand opening on August 8, 2026. See our store page for details.